Online Dispute Resolution (ODR) Software

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SalesPerform ODR software offers a comprehensive and user-friendly solution for managing and resolving disputes online. It combines efficient technology with a user-centric approach and provides support for both parties involved in the dispute. Additionally, it allows for court oversight and ensures the security of sensitive data.

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Constant 24*7 real-time customer service support for online mediation, assisted negotiation, evaluation, or any related query (Auto or manual-based configuration).
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SalesPerform ODR addresses various types of conflicts, including consumer disputes, e-commerce disagreements, family disputes, workplace issues, landlord-tenant disputes, and more.
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Hybrid approach provides the benefits of both human involvement and automation, offering flexibility and cost-effectiveness in managing various types of disputes.
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SalesPerform ODR offers the option of engaging in remote discussions through chat and video conferences with either a human mediator or an AI-powered system.
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ODR allows customers to submit a claim at no cost and receive tailored expert advice to address their specific needs.
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Courts have complete oversight, enabling them to monitor the system closely and step in at any point to assume control if necessary.
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Sharing of dispute data is done securely, limiting access to only the involved parties and designated experts, ensuring confidentiality and data security.

Enhanced Access to Legal Solutions Through Online Dispute Resolution (ODR)

Disputes, disagreements, and conflicts are on the rise, becoming an inevitable aspect of interactions in trade and business relationships, whether involving individuals, organizations, or business partners. These disputes stem not only from online interactions but also from in-person and face-to-face communication.

Leveraging technology for dispute resolution empowers customers to address issues conveniently, anytime and anywhere, all while being cost-effective. Online dispute resolution (ODR) enables organizations to efficiently manage and resolve large volumes of disputes, all while offering a streamlined legal process to both parties involved.

Why SalesPerform ODR Software?

Customer relationship management (CRM) software can do a lot beyond just keep count of connections. CRM software can also help you increase sales by keeping track of customers, from nurturing leads to closing sales and maintaining customer loyalty, if you have the right features.

Intuitive Online Process:

Our Online Dispute Resolution (ODR) software incorporates technological innovations that facilitate various functions, including recording court hearings, conducting video conferences, handling emails and chats, storing reference documents, and enabling e-signatures for electronic consent, among other capabilities.

Secured Content Sharing

SalesPerform restricts access to registered legal firms and involved parties, granting them the ability to log in and review their case history at any time. We guarantee the secure availability of dispute data, with limited sharing access to relevant parties and experts exclusively.

Get An Arbitrator

We assist you in locating seasoned mediators, adjudicators, and arbitrators to address your disputes, and we facilitate the scheduling of meetings with leading advocates, attorneys, and mediators.

Simple-To-Use Screens

Our ODR software features a user-friendly interface that offers regular alerts and notifications for updates. It also simplifies the process of requesting and adding information related to your case.

Cloud Hosting

SalesPerform ODR is hosted on multiple cloud platforms, including OCI, GCP, AWS, and Azure. Our deployment process incorporates automated pipelines, with the goal of enhancing and expediting the deployment of applications.

Automation

SalesPerform Online Dispute Resolution (ODR) solution leverages AI technology to automatically create follow-up reminders and integrate a range of other AI-driven features.

Transparent Pricing

Scalable pricing designed for businesses of every size. Start free, upgrade as you grow.

No Plans Available

We don't have pricing plans available for ODR at the moment. Please try selecting a different plan or contact our sales team.

Contact Sales

All plans include 99.9% uptime SLA and 24/7 customer support

FAQ

Frequently asked questions

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What is the concept of ODR?

ODR stands for Online Dispute Resolution. It's a process that allows parties to resolve disputes online, often with the assistance of a neutral third party. ODR can be used in various contexts, including legal matters, consumer disputes, and workplace conflicts.

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What is ODR service?

Online Dispute Resolution (ODR) service refers to the use of digital technology and platforms to resolve disputes between parties without the need for in-person meetings. ODR leverages tools like video conferencing, chat, and document sharing to facilitate negotiations and settlements.

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What are the objectives of ODR?

The main objectives of ODR include:
• Accessibility: Providing easy access to dispute resolution for all parties.
• Efficiency: Streamlining the dispute resolution process to reduce time and costs.
• Fairness: Ensuring that all parties have a fair chance to present their case and reach a resolution.

04.

What is ODR software?

ODR (Order-to-Delivery) software is a system that manages the entire process of receiving, processing, and fulfilling customer orders.

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What features should I look for in ODR software?

Look for features like order management, inventory tracking, automated shipping, customer communication tools, and integration with other business systems.